Terms &
Conditions

All orders are required in writing, no verbal orders or changes will be accepted. For catering orders, please contact us via email at wtphocanberra@gmail.com or hotline 0415 156 879.

Any dietary requirements or food allergies must be mentioned at the time of ordering. While we make every effort to accommodate your request, please note that all of our food may contain trace elements due to the kitchen environment. For optimal freshness, our food is best consumed immediately. All food must be refrigerated if not consumed within 3 hours from collection time.

No booking will be confirmed until a deposit is received. To secure your order, a 30% deposit is required on receipt of invoice. If payment is not received, your booking is subject to cancellation. Full payment must be received prior to pick up/delivery unless prior arrangement has been made. Credit card payments will incur a surcharge of 1.5%.

Deliveries outside of the above areas will be quoted as required.

To cancel your order, we need at least 72 hours notice and you are entitled to a full refund. If you wish to cancel between 48-72 hours notice, you are eligible to postpone to a later date with no refund. Cancellation under 48 hours will be charged at 60%.